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My Refund requests from 23.06. + 27.06.2017

9 months 3 weeks ago
  • MW2017's Avatar
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Why i didnt received a answer about my refund request?

Also your Request form is still brocken since a week and so i cant use it :-( ..... www.jomsocial.com/component/surveys/1-re...ditsurvey?Itemid=204

The following user(s) said Thank You: Tomas
9 months 3 weeks ago
  • Dimas's Avatar
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Hi,

May I know where did you post the refund request? Also what is the reasons? maybe we can solve the issue.. :)

thank you!

9 months 3 weeks ago
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Hello Dimas,
when i saw that the refund link are broken, i used the contact link on your page www.jomsocial.com/billing but i get no answer and so i sent a reminder with the same link and get no answer again.

best regards,

Michael

9 months 3 weeks ago
  • Dimas's Avatar
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Hi Michael,

Our sales billing team is off since 5 days ago include weekend. Well, we will take care this issue with our project manager today.

thank you.

9 months 3 weeks ago
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@MW2017

We have some restrictions when it comes to refund, you can read our policy at www.jomsocial.com/refund-policy .

Please let us know your reason for asking refund . We are only able to accept your request if you encounter any unfix-able issues that cannot be resolved by us or if our software does not have any features that we advertise in the features list.

Hope your issue is solvable though, then our support team can sort things out for you swiftly.

9 months 3 weeks ago
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Hello,

the reason is: i have found the login details for my old account and i don't need two licenses for one project.

many thanks and best regards,

Michael

9 months 2 weeks ago
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Any news about my request? I still miss a answer or the refund message. Many thx. Michael

9 months 2 weeks ago
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MW2017 wrote: Hello,

the reason is: i have found the login details for my old account and i don't need two licenses for one project.

many thanks and best regards,

Michael


Did you mean that you have two active accounts for Jomsocial? If so could you let me know your other username for further checking please.

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