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supported domain change

7 years 10 months ago
Licenses:
JomSocial Active

hi guys
can you change my domain from [guidetogay.com] to [poprepublic.tv] please.
thanks

7 years 10 months ago
Licenses:

Hi, Robert.

Thank you for contacting us.
I remind you that you hold JomSocial Developer license so we could support up to 5 domains.
Currently you provided only two so you have still 3 supported domains left.
Are you sure you want to replace one domain to another or we should add your 3rd domain to supported list?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
Licenses:
JomSocial Active

hi there - yeah o thought that was the case, but to add the additional domains on a ticket - it wont allow me to pick those other sites, enter login details etc.
if possible can you add in addition to GTG:

www.poprepublic.tv
www.theatrecircles.com
www.australiansenior.com

7 years 10 months ago
Licenses:

Hi, Robert.

I added them to user notes on forum.
If you need support for certain site just mention this in your initial post and add credentials to "Miscellaneous" box

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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