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I can not download upgrade

7 years 10 months ago
Licenses:
JomSocial Active

Good Morning,
Please made the JomSocial update to JomSocial pro.
But I can not download ...
The product reports that is available to download and support for 6 months, but is not available the site to perform the download
I need your help.

7 years 10 months ago
Licenses:

HI.

Thank you for contacting us.
I'm sorry to say that your JomSocial Pro subscription expired at 06-21-2016 09:40:40 AM.
At least this is noted in our records... but I also found that you've made an order at 07-04-2016 paid via authorizenet.
Is that correct?
Could you send me an invoice for latest purchase? It may be that expiration records are just wrong, then I fix it right away ;)

Please, send me invoice at michael [at] ijoomla.com.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
Licenses:
JomSocial Active

Look this:

prntscr.com/bpbed6

prntscr.com/bpbfpg

Order 24818 .... but, I can not download

Please .... where is the download Pro JomSocial? for me? I did buy two days ago

7 years 10 months ago
Licenses:

Hi.

It seems that expiration date wasn't updated.
Please, hold on I'm investigating that issue.
I'll update you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
Licenses:

Hi.

I apologize for any inconvenience.
I renewed your subscription and now you should be able to download latest version.
Please, confirm.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
Licenses:
JomSocial Active

Great!
Thanks you service!
=)

Moderators: Piotr Garasiński
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