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merge license

8 years 1 month ago
  • Jason's Avatar
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  • Jason
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JomSocial Expired

Hi,

I meant to purchase an extension to my current Jomsocial Pro license, not purchase a separate one. Can the newer license be changed to an extension of my current license? When I made the purchase I did not realize my mistake during checkout.
Order# 23158 was meant to be an extension of the current license..

Thanks,
JasonL

8 years 1 month ago
  • Ricardo's Avatar
  • Ricardo
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Hi Jason,

You made a purchase using a coupon code valid for new licenses only instead of renew your current license. This is the reason you have two different licenses.

From this page you can renew your licenses: www.jomsocial.com/component/digistore/licenses

Please check.

8 years 4 weeks ago
  • Jason's Avatar
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  • Jason
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JomSocial Expired

I realized that after I Iogged into my account and saw two separate subscriptions. That was a mistake on my part. I thought I was extending my current subscription. I do not need two subscriptions that's why I asked. So your answer reads "No, we will not merge them."

8 years 4 weeks ago
  • Ricardo's Avatar
  • Ricardo
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Since you never downloaded the license what I did is to renew your current license manually from here. Please check now.

Best regards,

Moderators: Piotr Garasiński
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