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When i put my licence, i can't override or keep the licence key saved

10 years 8 months ago
Licenses:
JomSocial Active Socialize Expired

Hello,

I have reinstalled the "iJoomla-Installer-Updater" but when i put my licence, i can't override or keep the licence key saved in the component.

Many Thanks for your help
Regards

10 years 8 months ago
Licenses:

Hi, Arnaud.

Thank you for reporting this.
I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 8 months ago
Licenses:
JomSocial Active Socialize Expired

ok thanks
i would like to put my log infos to connect to my site in backend but i can't find the form.
Many Thanks

10 years 8 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Arnaud,

Go to Extensions Manager page -> Manage -> and check if iJoomla Installer version is 1.0.5. If not, uninstall that version and download JomSocial PRO package again to get a copy of the latest iJoomla Installer. Install the new version and check if the problem persists.

If you still need help with this post your message on our Installation forums:
www.jomsocial.com/forum/installation

There you will be able to grant us Joomla! backend access.

Best regards,

Moderators: Piotr Garasiński
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