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License invalid - updater does not work

9 years 3 months ago
  • John's Avatar
    Topic Author
  • John
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  • Posts: 46
  • Thank you received: 1
Licenses:
JomSocial Active

License is current and up to date. I can access account but updater not working. Is it possible that I need new updater?
Error
This license is invalid. Please contact us for more information!

JomSocial Pro (100010453)
Expires: In 143 days, 13 hours, 27 minutes

I have tried the updater in 4.1.5 pkg but does not work. It throws the same error message. Is their not an upgrade file that does not overwrite complete original installation?

Thank You

John

9 years 3 months ago
Licenses:

Hi, John.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 3 months ago
Licenses:

Hi,

Please provide us administrator access and ftp account so we can check and solve this issue. Edit first post from this ticket and in that secure form you can add access details.

The following user(s) said Thank You: John
Moderators: Piotr Garasiński
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