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Billing-

9 years 4 months ago
  • Stan's Avatar
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  • Stan
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Licenses:

I set up a 90 day free joomla demo site using my "domain name with .demojoomla.com", and I also purchase a standard licence with Jomsocial-after the 90 days I sign on with SiteGround for hosting my site-my site would then only have my domain name.com-would I be able to simply move the site set up under my "domain name.demojoomla.com" along with the Jomsocial extension over to the site which now only has my domain name or would I have to pay a new 6 month licence.

9 years 4 months ago
Licenses:

HI, Stan.

User "allsta8842 " doesn't have any JomSocial license.
If you purchased it using different account - you should use that account in order to receive support.

If you installed JomSocial on one domain but after some time moved to another - just post a supported domain change request on our forum in Billing Issues category. You don't need to purchase another license in this case.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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