Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Our Sales and Billing department is available from Monday - Friday, 00:00 - 14:00 (UTC). Sales & Billing response may be delayed during weekends.

Pro Purchase...Not showing in admin

9 years 4 months ago
  • Marc's Avatar
    Topic Author
  • Marc
  • Offline
  • Fresh Boarder
  • Posts: 6
  • Thank you received: 0
Licenses:
JomSocial Active

Hello, it seems when I bought the new JomSocial - that worked well. It updated, then I saw if I go with the Pro version I could edit the theme in the back end. So I spent the extra to upgrade that, but it seems that there are no new files to download. The transaction ID 3PF43437U1787160D shows two purchases but I only see one charge for 50 dollars. PayPal (see the attached image) shows I was charged. I'm not sure what to do from here. Did I buy the wrong thing?

Attachments:
9 years 4 months ago
Licenses:

HI, Marc.

I see that you purchased Pro version.
You may download it from here:
www.jomsocial.com/component/digistore/licenses

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Marc
9 years 4 months ago
  • Marc's Avatar
    Topic Author
  • Marc
  • Offline
  • Fresh Boarder
  • Posts: 6
  • Thank you received: 0
Licenses:
JomSocial Active

Oh, thanks - I didn't notice the download updated to the pro on that page. Time for me to get to work on this update now.... :)

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved