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Licence for Socialize

9 years 5 months ago
Licenses:
JomSocial Active Socialize Active

I have just renewed my licence for Socialize - paying $79 via PayPal - but my account does not show that the payment has been made or that I have renewed my licence. Can you please investigate and advise?
Thank you
Richard Cail

9 years 5 months ago
Licenses:

Hi, Richard.

I see that your subscription is valid: i.imgur.com/KwesxyK.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
Licenses:
JomSocial Active Socialize Active

Hi Michal
I can now post a forum topic for Socialize so it appears that my subscription is live. The issue is that My Account details does not reflect this. Please see the attached screenshot. Not a geat problem but it would be good to clarify this.

Thank you. Richard

Attachments:
9 years 5 months ago
Licenses:

Hi, Richard.

I assign Billing Department staff to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Richard Cail
9 years 5 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Richard,

Could you check the status of this license ID 100017844?

This one already expired: 100020450

But the other is active. Check that please

Moderators: Piotr Garasiński
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