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upgrade sent me to wrong packge...

9 years 6 months ago
Licenses:
JomSocial Active

i paid for upgrade/ extention and no its aligned it to the wrong package... i am on a developper package. paid for 6 month upgrade.
can you please fix my account so i can fix my websites.
thanks

9 years 6 months ago
Licenses:
JomSocial Active

actually - this issue has compunded the fact that the plugin isnt working for me... can you please REFUND my upgrade... as you guys didnt get it right... i will upgrade at a later date when issues are sorted out.

please notify me of the refund asap so i dont have to claim a reversal on my credit card.

thanks.

9 years 6 months ago
Licenses:

Hi, Robert.

I assign Billing Department staff to your thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 6 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Robert,

I checked your account and looks like you didn't renew your expired developer licenses. What you did is to buy a new JomSocial PRO license.

In both cases a refund is not possible:

1. Renewal. We don't provide refunds for renewals.

2. If you make a mistake buying a new license (current situation), a refund is possible only if you don't download the extension. In this case you already downloaded the extension even when it was a mistake to buy that package.

What I could do is to disable JS PRO license and renew the expired license as you whished with the money you paid for that PRO license.

If you agree with this let me know.

Best regards,

9 years 6 months ago
Licenses:
JomSocial Active

hi ricardo, yes please, if you can swap me back over to my developer account i would appreciate that.
thanks

9 years 6 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Robert,

It's done. Please check.

Best regards,

Moderators: Piotr Garasiński
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