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Change support domain?

9 years 7 months ago
  • Josep M's Avatar
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  • Josep M
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Hello,

My support domain is for a community that will stop existing next month, is possible to update it to another one?

Regards

9 years 7 months ago
Licenses:

Hi, Joseph.

Yes, it's possible... but after change there will be no turning back with support for old site.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Josep M's Avatar
    Topic Author
  • Josep M
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  • Posts: 24
  • Thank you received: 4
Licenses:
JomSocial Active

no worries, site is going down and not that I've used much support ;)

How must I proceed?

Regards

9 years 7 months ago
Licenses:

Hi, Joseph.

Just post here what new domain should be supported.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Josep M's Avatar
    Topic Author
  • Josep M
  • Offline
  • Fresh Boarder
  • Posts: 24
  • Thank you received: 4
Licenses:
JomSocial Active

vocesdelvicio.com then ;)

Thanks!

9 years 7 months ago
Licenses:

Hi, Josep.

Done, now your supported domain is: vocesdelvicio.com

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Josep M
Moderators: Piotr Garasiński
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