Greetings,

I am seeking a full refund for my purchase on 7/8/15. After purchasing this product I found that it is very difficult to use. I have spent many hours attempting to figure different features of this system, but to no avail, I could not figure it out. There is very little publication for initial setup of this system. I understand that this is a very useful and powerful LMS system, but it is too advanced for me.
I am employed at a fire department and in charge of Public Information and Training. Having the small budget of a municipal fire department, funds are tight and unfortunately this system is not useful to us as it is too advanced for anyone here. I will gladly grant you continuous administrative access to the website for you to ensure that the extension has been removed and not re-installed.

I apologize for any inconvenience this may cause. I hope we can come into an agreement and quickly resolve this matter.

Thanks much

Hi Josh,

As you can read on our refund policy ( www.jomsocial.com/refund-policy ) we can't provide a refund under these terms. To all potential customers we offer a full list of features in details and a demo site with backend access to test the product before purchasing.

If you had any problem setting the product our programmers will be more than happy to assist you. You could contact them here:

www.jomsocial.com/forum/support

Best regards,