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change domain support

9 years 10 months ago
Licenses:
JomSocial Active

hi guys
i would like to change my support domain to theatrecircles.com
(was guidetogay.com)

9 years 10 months ago
Licenses:

Hi, Robert.

You have Developer license what means you may have up to 5 supported domains. There is no need to change supported domain.
I'll just add note about your second domain.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Active

thanks! can you add the ones listed in our secomdary domains list on our account?

cheers
rob

9 years 10 months ago
Licenses:

Hi, Robert.

Already did that :)
I also added a note to other support members.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Active

hi - i am submitting a ticket, but it wont let me select any other domains from the dropdown list, and then says that the domain i entered in the second field is not valid.

????

9 years 10 months ago
Licenses:

Hi, Robert.

Don't worry about that. Yous provide a correct backend URL to site you want us to support in certain thread. You may also mention which of your site have issue... if you don't want to do that in public - post this information in Miscellaneous box in first post. Our support team will know that you have Developer license and will not ask questions. I left a note that is visible in every thread you open that you have defined TWO supported domains.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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