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Partial Refund?

9 years 11 months ago
  • Tim's Avatar
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  • Tim
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JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Hi Guys
I just bought Supercharged package - we misunderstood Socialize template not knowing how powerful Theme Designer is in Pro we really don't need Socialize - my question is can we get some kind of refund just for Socialize (since I know we are probably going to buy other products of yours in the very near future) - please let me know

thanks
Tim

9 years 11 months ago
Licenses:

Hi, Tim.

I assign Billing Department staff to your request.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Ricardo's Avatar
  • Ricardo
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Hi Tim,

We could proceed with a partial refund of $55.-

Let us know if you want to proceed with this or if you want to keep the license.

Best regards,

Moderators: Piotr Garasiński
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