I get they message in iJoomla installer - just bought $299 package -

'Error
This license is invalid. Please contact us for more information!'

Hi Tim,

Everything looks good from here. Remember that you have to install the extension in the domain name you set in the license. If it's a subdomain or a different domain update the license with to include them. If the problem persists let us know.

Best regards,

Hi Ricardo
It might look good to you but it is not working - I am trying to upload to our staging environment - its *not a subdomain.

So do I need to include this > "staging1." in front of our site domain > JuniorGolfList.net for this to upload?

How does this affect support - its shouldn't since this is the same domain.

please let me know

thanks
Tim

Hi Tim,

Let me explain you how our license system works:

Supported Domain is the domain where you will receive support.

Ex. jomsocial.com

It will conver subdomain and subdirectories.

Next you will see a box to add all domain names where you will install the extension. iJoomla Installer checks this box.

Ex. jomsocial.com, staging.jomsocial.com, ijoomla.com, staging.ijoomla.com

Is not necessary to add subdirectories like jomsocial.com/staging.

Please check if the domain where you are trying to install the extension is listed in that box. If the domain is included, check if you are using latest iJoomla Installer version (v1.0.3). If it's ok too please open a new thread on this forum and grant us J! backend access:

www.jomsocial.com/forum/installation

If it's urgent, remember that you can install the extension as any other regular J! extension. Just use the zip file included in the package.

Best regards,

Hi Ricardo
I actually got a reply on this last night fromPaul - the fix was acurually a Lower case letter

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Administrator
Thank you received 451
Hi Tim,

In the installed domains you have used uppercase J which was the cause of the license error. I have updated this for you and the installation completed without error

Paul Smith
Jomsocial support & operations management