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Change support domain

10 years 21 hours ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

I want to change the support domain of all products I have to onlinetradingclub.com

10 years 20 hours ago
Licenses:

Hi, Bryan.

This will be your second domain change:
www.jomsocial.com/forum/billing-issues/2...hange-support-domain

Your domain was once changed... this is the last time we changed it for you, please, note that.

Supported domain change request accepted.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 18 hours ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Why is it the last time. You guys only allow one domain to support when if I were wanting to change my domain to my website to something else you are telling me you won't help me if I run in to problems like I always do with your products. I changed my domain to my website because I didn't like the last one. and when im able to get something I rather have since I still don't I will change it and I expect if I need assistance with your product that I need to address to be resolved. overall im not a happy customer. I will be changing my domain when im able to purchase one that is more attractive in the future.. so why are you refusing to help

10 years 17 hours ago
Licenses:

Hi, Bryan.

I'm sorry if I wasn't enough clear: last domain change ONLY if you don't have a good reason. Changing support domain is fine if - like in your case - you abandoned previous one. I checked and your previous domain doesn't work - current one (the one you want to have as supported) does. Request was accepted.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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