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Change support domain

11 years 5 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

I want to change the support domain of all products I have to onlinetradingclub.com

11 years 5 months ago
Licenses:

Hi, Bryan.

This will be your second domain change:
www.jomsocial.com/forum/billing-issues/2...hange-support-domain

Your domain was once changed... this is the last time we changed it for you, please, note that.

Supported domain change request accepted.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 5 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Why is it the last time. You guys only allow one domain to support when if I were wanting to change my domain to my website to something else you are telling me you won't help me if I run in to problems like I always do with your products. I changed my domain to my website because I didn't like the last one. and when im able to get something I rather have since I still don't I will change it and I expect if I need assistance with your product that I need to address to be resolved. overall im not a happy customer. I will be changing my domain when im able to purchase one that is more attractive in the future.. so why are you refusing to help

11 years 5 months ago
Licenses:

Hi, Bryan.

I'm sorry if I wasn't enough clear: last domain change ONLY if you don't have a good reason. Changing support domain is fine if - like in your case - you abandoned previous one. I checked and your previous domain doesn't work - current one (the one you want to have as supported) does. Request was accepted.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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