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Need help renewing my subscription.

10 years 2 days ago
  • Leo's Avatar
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  • Leo
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JomSocial Active iSEO Expired Socialize Expired

ISSUE SUMMARY: I Purchased a Joomla subscription 1 year ago. When it was time to renew I didn't see any subscription listed under my account. I purchased new subscription today. How can we apply the new subscription to my account (renew my account please).


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EXPECTED RESULT
BROWSER

10 years 2 days ago
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Hi, Leo.

You mean you have another account in which subscription expired... so you created new account and purchased new subscription.
Now you want to transfer new subscription to old account. Did I understand correctly?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Leo
10 years 1 day ago
  • Leo's Avatar
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  • Leo
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JomSocial Active iSEO Expired Socialize Expired

Yes, you understand... All we need now is to change the email to the old account to This email address is being protected from spambots. You need JavaScript enabled to view it. because I would like to only log into 1 account instead of 2...

10 years 1 day ago
  • Ricardo's Avatar
  • Ricardo
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Hi Leo,

I will help you with that.

Could you send me any reference to find your old account?

Maybe order id, email address, username, etc.

Thanks,

10 years 15 hours ago
  • Leo's Avatar
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JomSocial Active iSEO Expired Socialize Expired

You can find the account by using this email This email address is being protected from spambots. You need JavaScript enabled to view it. but needs to be changed to This email address is being protected from spambots. You need JavaScript enabled to view it. because he is no longer with my company... Thank you for helping me

10 years 6 hours ago
  • Ricardo's Avatar
  • Ricardo
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Hi Leo,

I found the account but it's associated with this email address: ray at thebullyplanet dot com

Since it's an active member of our community we need his authorization to modify his account. So, please email me to ricardo at ijoomla dot com with CC to ray at thebullyplanet dot com requesting this change. Or even better, email us using that email address requesting this change.

Best regards,

Moderators: Piotr Garasiński
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