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Purchase seems a mess - first two now????

10 years 3 months ago
Licenses:
JomSocial Expired

Hi - don't know if my first request went through because I didn't see it here.
Yesterday I accidently purchased two full years. I didn't see a ticket issue in my inbox but today it only shows 110 days of membership.

I attach a screen capture from paypal - two transactions shown

Resolution would be 1 9 payment returned and
The days being 475 - the 365 for the year + 110 still on my membership.

Please confirm,
Thx

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10 years 3 months ago
  • Paul's Avatar
  • Paul
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Hi E Alana,

Our billing team will be in touch with you shortly and will be able to sort this out for you

10 years 3 months ago
  • Ricardo's Avatar
  • Ricardo
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Hi Alana,

Sorry about the inconvenience.

Could you send me the Paypal Transaction ID?

I will help you to solve this situation.

Best regards,

Moderators: Piotr Garasiński
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