Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Our Sales and Billing department is available from Monday - Friday, 00:00 - 14:00 (UTC). Sales & Billing response may be delayed during weekends.

Change License

10 years 3 months ago
Licenses:
JomSocial Expired

HI,

I used JomSocial Standard but changed now to "pro". Now I need to change the License Number but I do not see how I can do that. Pls advise.
Regards,
Daniel
PS.: And sorry about that but I entered the domain with "www." in "My Downloads" in my customer account :-( and can not change that

10 years 3 months ago
Licenses:

Hi, Daniel.

Where you want to change license number? In iJoomla Installer to be able do instant upgrades?

There is no problem with "www" in domain ;)
That is just an information for Support Staff.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 3 months ago
Licenses:
JomSocial Expired

Hi,

ok.
Yes, in iJoomla installer. How can I change it? I can paste the nw license but cannot "save" it.
Regards,
Daniel

10 years 3 months ago
Licenses:

Hi, Daniel.

Do safe copy of your whole system.
Uninstall JomSocial Standard and install JomSocial PRO.
New position with license number should appear in iJoomla installer.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 3 months ago
Licenses:
JomSocial Expired

Hi,

thank you. I am already running Jomsocial pro (I did install a few weeks ago), but in the iJoomla the "old"license is still shown.
Can I past the new license somewhere in the database or a file?
Regards,
Daniel

10 years 3 months ago
Licenses:

Hi, Daniel Schmitz.

Ah, then I assign this thread to Billing Department staff.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Daniel,

Try now and let me know if the problem persists.

Best regards,

10 years 2 months ago
Licenses:
JomSocial Expired

Hi Ricardo,

license has changed now, but it does not work: please see screenshot.
I hope I do not need to do any un-installations....:-(

Attachments:
10 years 2 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Daniel,

Since it's an upgrade please install the PRO version as any other regular J! extension. After that check if iJoomla Installer works fine on your site.

If the problem persists please email me to ricardo at ijoomla dot com quoting this thread and grant me J! backend access.

Best regards,

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved