Hey.

I have opened a new thread in the support forum yesterday. So now when i visit my post i cant see the answer of the support team due to no active subscription. My Jomsocial subscription is active for 2 more hours. That is what your system is telling me. So why i cant use the support? Thats a really un-cool situation u know?

Yesterday everything was fine. Today i cant use the support even if i have 2 more hours for my subscription to end.

By the way: i will definitely subscribe again anyway. But this is a ***** situation since i cant fix my issue before i subscribe again while i still have a active subscription. :)

Please check this out...

Hi, Tahir.

I can see that your license is valid.
Please, post a link to your thread where support staff says that it's invalid.

Hi Michal.

When i visit my topic: www.jomsocial.com/forum/profile-universa...ofile-display-issues

First of all, i am logged in. I cant see the responds but there is a "login or buy jomsocial" prompt while im still logged in. Please check the attachement. So if i click on login then i have no active subscription there. It is showing me a subscription from 2013.

Hi, Tahir.

You can see your active subscription under your avatar at left.
Please, log out,, close your browser, run browser again, clear browser cache and try to log again.

No one from support staff told you that your subscription is invalid ;) This may be caching issue...
Nevertheless, please, try again. And if this fail I'll report it to forum developer.

I just jumped to a different computer next to me and try to login etc.

Same thing. I can login, my account page shows my subscription is still active and yes same under my avatar as well. But i cant see the responds to my topic and still get the login or buy JS message while im logged in. So this is pissing me off now since i really have stuff to do on my own business. Could you please forward this to someone who is in charge of subscription stuff? Im in JS since years now and have this kind of problem first time. Its definitely not customer-side problem. This is your system. I got to work now.

I would really appreciate if you could ping me when this situation is fixed. Then i will renew my subscription anyway.

Thanks Michal.

Hi, Tahir.

Here is Albertus answer from your original thread:

Hi Tahir,

please follow this steps:
1. copy userinfo.php from /components/com_community/templates/default/modules/profile/ to /templates//modelrain/html/com_community/modules/profile/
2. edit it, at line 13 put this new code

$guest = JFactory::getUser();

<?php if( !$isMine && $config->get('enablepm') ){ ?>

<?php if( !$isMine && $config->get('enablepm') && !$guest->get('guest')){ ?>

<?php if( !$isMine ): ?>

<?php if( !$isMine && !$guest->get('guest') ): ?>

<ul class="nav pull-right">

<?php if( !$guest->get('guest') ): ?>

<?php endif; ?>

</ul>

Hi Michal.

Thank you very much for forwarding the fix from the original thread to me. The fix worked for me. So a big thanks to Albertus too.

So regarding my Jomsocial subscription; im still in the dark. My subscription has expired and i cant renew it. I get a "This transaction was declined" error message. So my credit card is definitely working. I already have created a ticket at the Jomsocial billing department but i need to use the support forum ASAP. So im a little mad about this subscription issue.

Hi Tahir,

I replied the ticket you sent us. Please update the ticket with the requested info or try to renew the license from this page:

www.jomsocial.com/component/digistore/licenses

Best regards,

Hi Ricardo.

1. I tested to renew my license with this link without success. The error message i get is attached.

2. I shared my paypal account with you in the ticket and im waiting for your money request.

Best Regards.

Hey.

Im really wondering what you guys are up to? I cant renew my license and cant get support since couple days. You said that you will send me a paypal request but you didnt. You even doesnt answer my ticket.

In very mad about this situation. Just for your info!

Regards

Hi Tahir,

We sent you a money request. Please let us know the Paypal transaction ID when it's done.

What I see on the snapshot you sent us is that you're using Credit Card as payment gateway, you need to select Paypal.

Best regards,