I would like to request a refund on your products. I gave the support team enough time and resources to dive into my admin section on my site as well as cpanel. They were unable to fix my issue.

Hi Robert

Our billing department will contact you shortly

Thank You. How long does it take for billing department to contact me?

Hi Robert,

We read the issues you reported. The one regarding to time zone has been fixed, actually it wasn't a bug, it was a setting issue and Michal already explained you how to configure it.

The second issue you reported is caused by a redirection on your system, it's not related to JomSocial.

This is the reason that is not possible to process a refund in this case. Please read our refund policy here:
www.jomsocial.com/refund-policy

Best regards,

The first issue, yes, was explained that it was a feature and not a bug.

The second issue of invalid token was found that the problem was NOT in my end. I contacted my web host and everything was set up properly and no htaccess files were set up for redirect. This was not an issue of server side settings. Your software has a bug somewhere and being that it is a known issue on the forums of your site, I do believe that I am due a refund.

Hi Robert,

The second issue is not related to JomSocial. It's a redirection issue. Try to replicate that issue on our demo site, you will see that it works fine there. Anyway, Michal was to help you to find what was causing that issue in order to help you to fix it even when it wasn't caused by JomSocial but he couldn't do it because you changed the login access. If you want, you can update that ticket and grant him access again. He will help you with that.

Best regards,

The said "second issue" did not appear until JomSocial was installed. I made an attempt to have it fixed with your team and they offered suggestions as to what I needed to look for to have it fixed. I took their suggestions and called my host provider twice and pointed out what your team suggested and the host provider on TWO accounts said everything was set up correctly on my end without any redirections. Furthermore there weren't any htaccess files that showed any redirect code in any folder within the root or in the folders within.

Your team had the opportunity to login to my site and host provider cpanel, It was current for the duration of the time that your team wanted to help me. Seeing as your team can not validate the claim that it was a redirection issue and not part of JomSocial code without a shadow of a doubt, and being they could not demonstrate that while my support tickets were open, I do still believe that I am due a refund.

I furthermore don't understand how a team that says they stand behind their product can offer this kind of customer service. It's mediocre (3 out of 5) at best. And while I won't say it's terrible, I do appreciate the time your team took to investigate my issue, but it seems that there was a lack of thoroughness to investigating the issue. Your team member said that logging into my cpanel is beyond the scope of his work, but now he wants the opportunity to log in and take a look. Furthermore, if logging into cpanels is beyond the scope of your team's work, then why is it allowed as a section in your "submit a ticket" forum? Your support team had a reasonable amount of time to investigate before I chose to move on to other options.

Your refund page also states:
JomSocial can guarantee the following:

• Our products will work as described.
• Our products will include all of the features as described in our feature list.
• We will support every customer to the fullest extent possible.

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Your support team did not support me to the fullest extent possible. And being that you pride yourself on a 100% Satisfaction Guarantee, it would be in your best interest to uphold that value.

At any rate, I do expect that you respect the speed in which I needed to have my site running and I have since chosen another option that is working perfectly for me without changing anything server side. Your software has been removed from my site and home computer and is no longer needed. I would appreciate you issuing a refund. This will be the last time I ask for it.

Hi Robert,

We processed the refund.

Best regards,

Thank you. There should also be a refund for the theme pack as well. Thank you again and I appreciate your reconsideration.

Done.