Hi! We bought a plan with you last week but made a terrible mistake. Although we bought the Professional plan ($149), we actually needed the Supercharged one ($299). Is there any way for us to 'upgrade' our plan, or cancel our purchase to then buy the better one.

We'd greatly appreciate your help.


Order Details: JomSocial Pro (#17744)
Purchased on: 08-21-2014
Transaction details: 3LY05181MN143792S

Hi Edgardo,

I replied the message you sent us to our billing department. There I included instructions to proceed with this. Anyway, send us $150.- to our Paypal account This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know when it's done.

Best regards,

We sent the $150 to the account.

By the way, where's this billing department you have mentioned? I'm a little off track here.

Hi Edgardo,

The package has been upgraded. Please check.

Our billing department is the one where you sent us the other message. It's not a forum, it's a form that is pointing to a ticket system.
www.jomsocial.com/billing

Best regards,