Last week I purchased an annual renewal license for Jomsocial as well as the Socialize template @ $99. The transactions were successful in PayPal and the money was taken from my account.

The Jomsocial renewal order is showing successfully, but the Socialize template order is not. I have sent the transaction ID and proof of payment to your billing department, but it has been almost a week and there has been absolutely no response froomm anybody.

Please could somebody get back to me ASAP and let me know when I can get to download the Socialize template.

Thank you,
Charles

I updated my support ticket 6 hours ago with the transaction details...please can somebody give me an update. I am under pressure to have the template implemented for a presentation tomorrow. Thank you.

And we're now into the 5th day where a template which I paid for, is not made available to me for download. Can somebody please get back to me at the very least? This is REALLY very frustrating. What is simply a 30 second administrative task is taking 5 days. I am unimpressed.

Hi Charles,

Sorry about the inconvenience. For some reason the license you purchased was missing on the system. We will investigate what caused this to avoid problems in the future.

This is the reason I asked you on our Billing Department the transaction ID.

Anyway, I added the missing license. Please go to this page to get the product:

www.jomsocial.com/component/digistore/licenses

I also added a small present for the inconvenience.

Thanks for your patience.

Best regards,

FINALLY it has been resolved. Thank you. Sorry for being a pest, but I'm on a major deadline and I REALLY needed the template to finish up.

Thanks! WHEW! :-)