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Cannon access jomsocial documentation wiki

10 years 10 months ago
  • John's Avatar
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  • John
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JomSocial Expired

I cannot access the jomsocial documentation wiki. I can log onto the main jomsocial site where I see my account information. When I use the same credentials on the wiki it says my username marine100 is not found. I have not tried to install jomsocial yet because I cannot get to the documentation.

10 years 10 months ago
Licenses:

Hi, John.

When you're logged in jomsocial.com and then you browse (in the same browser) to documentation.jomsocial.com/wiki/Main_Page are you prompted for password?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • John's Avatar
    Topic Author
  • John
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Expired

I get the following error message

"Sorry, the article is visible to customers only"

When I try to login it does not recognize the credentials provided which are specified in my jomsocial profile.

10 years 10 months ago
Licenses:

Hi, John.

Ok, I move this topic to Billing Issues section.
Ricardo or other Admin will check it and unlock access for you.

EDIT:

If you will not receive any reply within 3 days, please change status of this topic to ESCALATED - it will appear on Support manager list.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi John,

Could you try again?

Let me know if the problem persists.

Best regards,

Moderators: Piotr Garasiński
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