Hello, under our username darrel100 we should have an expired licence for Jomsocial. We're running 2.4 I think and would like to upgrade to the latest version. Your marketing email says we should be able to renew for a better price if we have had a previous licence so can you help us? Many thanks.

Hi Darrell,

I couldn't find that order. Could you let me know the order Id or the email you used to purchase the license?

Thanks,

Hi, order number was originally 55465458, looking at my emails there may have been some issue over username in the past but I'm not sure what.
Thanks for your help.

Darrell

Hi Darrell,

I moved the order from our old store to the current one. Now you can renew the license from this page:
www.jomsocial.com/component/digistore/licenses

You will get a discount of up to 50% OFF during this process.

Best regards,

Hi, thanks for the reply.

I can see it on the system, but the renewal fee I'm seeing is USD129 and we paid USD149 originally, which is also the current pro version rate so is it 50% off or am I looking at the wrong thing?
Many thanks,

Darrell

Hi Darrell,

You have two options to renew: 12 or 6 months. Check which one are you choosing.

Best regards,