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Renew License not discounting

10 years 11 months ago
  • Felipe's Avatar
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  • Felipe
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Hi, i have just tried to renew a license for $74,5, in My Account it states renew now with this price.

When i click renew i am being charged full price.

I look forward to hearing from you.

10 years 11 months ago
  • Chris's Avatar
  • Chris
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Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

10 years 11 months ago
  • Ricardo's Avatar
  • Ricardo
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Hi Felipe,

I couldn't replicate the problem you reported. Please watch this video tutorial and follow the process described there in order to renew your license. If the problem persists please let me know.

Best regards,

10 years 11 months ago
  • Felipe's Avatar
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  • Felipe
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I'm sorry, but where is the video tutorial link?

10 years 11 months ago
  • Ricardo's Avatar
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Hi Felipe,

Sorry, use this link: www.screencast.com/t/jcJK0fkQUt

Let me know if you can't complete the process.

Best regards,

Moderators: Piotr Garasiński
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