Hey folks, I was not sure where to put this post, so I picked one of the forums that I could actually create a new thread in.

We have been using your component on our site since 2009, love it, thank you for writing it.

I have recently upgraded the site and am facing some issues on accepting group invites.
I was told this issue was fixed in 2.8.4 however we are running 2.8.3

For the life of me, I cannot find my purchase order number from ohh sooo long ago, nor can my partner remember what his login is in order to get to his account.

Do I need to renew? is there a way of finding out what his login from you fine folks? I can give you the url of where the component is installed, the domain has not changed since we first installed it.

Any help would be appreciated. We are not yet ready to go to the 3.x series...I just really need to fix the group 'accept invite' issue

Thankies
Tanya

Hi Tanya

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Thank you kindly. I appreciate your help
Tanya

Hi Tanya,

We renewed our store a few months ago and we couldn't migrate all old orders. So I will need to find yours on the old store in order to restore it; this way you will be able to renew the license from the current store. In order to do that I need info to find your order. Maybe the email address you used to purchase or even better the order ID.

Thanks for your patience,

I wish I had the order ID, that would make life so much easier, but after this many years, my husband has long past lost it.

I am taking a shot in the dark here for the email address, as hubby doesnt remember what he used, so here are a couple that I can think of that he might have used (his name is David Harry)

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

The license of the component was registered to be used on the domain
seotrainingdojo.com

all I am looking for is the 2.8.4 release. I am having a problem and from what I have read, the fix is in the 2.8.4 release, we are running 2.8.3

People cannot accept invites when invited to join a group, am also getting this error
Uncaught SyntaxError: Unexpected token < ajax_1.5.pack.js:1
Jax.processResponse ajax_1.5.pack.js:1
xmlhttp.onreadystatechange

I tried this..... www.jomsocial.com/forum/groups/4240-join...k-does-nt-work#21448
but that didnt fix the problem

anything yet?

Hi Tanya,

The license is on this account: dave_harry

Use it to login and access to this page to renew:
www.jomsocial.com/component/digistore/licenses

Best regards,

Thank you so much, I was able to get logged in with his account and see that we need to renew, which is not a problem.
I noticed that the next download on his account is 3.0.4 ( I am pretty sure that is what it said.)
Is it possible, after we renew, to get the 2.8.4 until we are ready to go to 3.0.4?
We just did a relaunch and we might be switching servers so I would like to get the 2.8.4 onto the existing site so I can fix the 'accept group invitation' problem (we cant accept invitations right now) and then once we switch servers, I will update to 3.0x

Thankies so much for all of your help

Tanya

I marked my problem as not fixed because I was not sure if the thread would close on me if I marked it as 'fixed'

Hi Tanya,

As you can read on our FAQ section, customers with active licenses can download old versions of our products from this page:
www.jomsocial.com/download-old

Best regards,