Hi,
I have just brought Socialize Template with a promo code "socialize" you sent me by email.
At the beginning of the purchase, after the re calculation the cost was 99USD-30% = 69USD.
I proceed but at the end I have been charged by 79USD.

I think something went wrong.

could you refund me 10USD?

thanks
stefano

Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Hi Stefano,

Could you send me the transaction ID?

Thanks,

hi,
I found that I have been charged twice: for 69 and 79 USD.
I received 2 mail from JomSocial:
Thank you for purchasing from JomSocial.com. We hope you'll enjoy our products.

Amount paid: $69.00.

Your order confirmation number is 16143.

and then this:

Dear stefano

Thank you for purchasing from JomSocial.com. We hope you'll enjoy our products.

Amount paid: $79.00.

Your order confirmation number is 16145.

I also have 2 Paypal mail with 2 related invoices, do you need them?

thanks
stefano

Hi Stefano,

Don't worry about this. I will need the Paypal transaction ID in order to proceed with a refund of the duplicated transaction.

Best regards,

hi Ricardo,
here the transactionID from PayPal related to the 79USD invoice

9RR04546ST287622F

let me know
thanks
stefano

Hi Stefano,

The refund has been processed. Please check.

Best regards,