Hi
I've filled a refund request using this form:

www.jomsocial.com/refund

is this enough ,or do I need to do post it here also ?

Hi there.

Refund ticket is enough, our billing specialist will reply as soon it's possible.

Hi aelsharawi,

We replied both messages you sent us to billing department. Please read our reply and update the ticket if necessary.

Best regards,

I didn't receive any messages?

Hello Ricardo ?

Hello !!! I still didn't get my refund :( !

Hi,

You leave a wrong email address in the form and we got an undelivery message as reply.

This is the message we sent you:

Hi,

I checked the messages you sent us to our support forums and any of the problems described were caused by our extension. So, in this case a refund is not possible according with our policies ( www.jomsocial.com/refund-policy ).

We want to make all our customers happy with our products and services. This is the reason we release stable versions tested by professionals. Anyway, if a customer detect a bug we resolve this inmediatly. This is how we are working since many years ago and probably it's the key of our success.

So, if you find any bug or any other problem caused by our products you can report them and our programmers will help you inmediatly. But if the problems aren't associated or caused by our products is not possible to process a refund.

Best regards,

I did put the paypal email as described by your form:

and I did have reviewed your refund poilcy,and your product didn't work as advised (comon you have unstable product ,with lots of bugs,I have angery end user from your bugs and lost my advertisment campaign due to that)

so...you advertised your app has facbook connect and is stable,and the facebook connect has bugs and even wasnot fixed,till my refund date,And aI don't care when you will fix it.(as long as I refunded before you fixed)
so here is a copy from your poilcy:

Your client didn't go for it: No I'm my own client and I was searching for jomsocial
You've changed your mind NO
You've decided JomSocial is "Not what I need" NO
You've decided to stop using Joomla NO
Your server does not meet minimum system requirements NO
You don't have the time to implement JomSocial on your site NO,Acyually I spent lots of time changing avatar and background ICON
You've found a different solution NO
You made some customizations and modifications and now JomSocial isn't working NO
Product purchase error if the product was downloadedNO
Your purchase is older than 14 days (no exceptions)NO
You are testing / using on a localhost and cannot get it to work. NO
You experience script conflicts with other 3rd party software connected to or installed on your Joomla website (Templates, Components, Modules, and Plugins). NO

If you encounter any unfix-able issues that cannot be resolved by us or if our software does not have any features that we advertise in the features list, we will refund your money WITHIN 14 days after your purchase. YES, there was too many unfixable bugs and bad customer support.

And to cut it short ,I need my refund because :

You hurted my business..with too many bugs (in final version),I used your product for three days and during these three days I lost my customers due to unstable software,especially I've spent too many hours customizing the template ,I don't want you to repay for my wasted time or my advertisement plan ...not fair

maybe if I was an old customer I would accept that ,but you had a buggy software since joomla 3.3 ,and I'm not happy to continue using it and keep loosing my end users at my website.I believe we can continue this conversation in private "better than on public forum"

Thanks for understanding