I Initially tried to make a purchase from Paypal (using an AmEx card) which did not go through (and was unable to use alternative payment method as the checkout page was giving a error like "Reference ID" missing. Closed my browser (Chrome on Android KitKat) and logged in, This time my cart was empty so added JoomSocial Professional Edition (149 Billing amount, no duplicate seen) ...

But after the payment I was charged twice i.e. to payments of $149 and two purchases were seen in my download area.
Could you please Refund order #15519 ASAP

Hi Sukla,

Sorry about the inconvenience. We will investigate what could cause this in order to avoid future problems.

Please send me the Paypal transaction ID and I will process with the refund of the duplicated payment.

Best regards,

As Requested the Txn ID :
MasterCard
Date/Time: 20-Apr-2014 0:42:52 MDT
Transaction ID: 6108427986

My Bad : missed out mentioning next time for purchase we used Credit Card/Master Card Option ... i.e. The card currently associated with my account

Hi Sukla,

I just returned the amount of the second transaction.

Best regards,

I have not yet received the Refund amount on my card. Can you please have a check on the same

Hi Sukla,

I have brought this to the attention of our billing deptartment, they will look into this and contact you shortly

Hi Sukla,

I just verified and everything is fine on our side. I will send you an email with an attachment that show the status of that transaction just in case you need to contact your bank.

Best regards,

I have not received the Attachment / email . Could you please resend the same

I sent it to the email you used on Authorize.net. Anyway, I just sent a copy to the email you used on JomSocial.com

Best regards,