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Lost data account.

10 years 1 month ago
  • Oleg's Avatar
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  • Oleg
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Hallo!
Five months ago, someone bought, from his account, for me Jomsocial.
I lost contact with him.
Now I want to ask a technical question but I can not do it
because I have no data with which account was bought Jomsocial
What shall I do?

Best regards,

Oleg

10 years 1 month ago
  • Ricardo's Avatar
  • Ricardo
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Hi Oleg,

Let me know the domain name where you are using the extension. With that info I will find who purchased the license and then I will ask you to send me an email including him a copy asking for move that license to your account.

Best regards,

10 years 1 month ago
  • Oleg's Avatar
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  • Oleg
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Hi Ricardo,
many thanks
I contacted this person
I entered his account and changed it to my data
only failed to change the username
tell me how to do it?

Oleg

10 years 1 month ago
  • Ricardo's Avatar
  • Ricardo
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Hi,

You can't change the username. It's something I have to do it from here. Let me know the current a new username and an alternative just in case that username is already assigned to other customer.

Best regards,

Moderators: Piotr Garasiński
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