hi there - i have renewed but your support team wont answer my queries because the system isnt showing a badge...

please see below what Michal Dluzak told me to write...


I don't see subscription badges under your avatar.
I'm not allowed to check accounts in the system.

So, please, could explain this in "Billing issues" category: www.jomsocial.com/forum/billing-issues

Post a ticket that you just renewed your subscription a week ago but no subscription badges are displayed along your avatar on the forum.


can you please fix this now - and advise him he can look at my issues.

thanks!

Hi Robert,

Sorry about the inconvenience.

We are investigating why you can't access to our support forums even when I can see an active license on your account. I will keep you posted.

Thanks for your patience.

Best regards,