I get an error message when I try to renew. I notice in the credit card info under "My Account" the CCV field removes the zero from my number. I believe this creates the error. I sent a more detailed request to billing.

Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Hi Anthony,

Please let me know the ticket ID you sent to our billing department and I will help you to solve this.

Best regards,

My ticket "I get an error message when I try to make a purchase" was created with the number 8722544346.

Ricardo, where you able to recreate the error?

Hi Anthony,

I replied the ticket the same day you submitted but I didn't get any answer since then.

I couldn't replicate the problem. Anyway, if you want to go ahead with the purchase I could send you a Paypal invoice to your email address.

If you agree with this let me know which product you want to purchase.

Thanks for your patience.

Best regards,

I responded immediately as you can see in the history. Anyway, please send me a PayPal invoice to RENEW JomSocial Professional.
Thank you.

Still waiting for the email. Attached is an image of the error msg received.

Hi Anthony,

I sent you a money request.

Best regards,

The money request has been paid using last name Rummell.

Hi Anthony,

You can download the extension now.

Thanks for your patience.

Best regards,