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Paid and no download for me also....

10 years 2 months ago
  • Marc's Avatar
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  • Marc
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JomSocial Active

I can tell by the number of people who have posted the same problem as me that there is an issue with your payment confirmation on your end. Maybe it's for your express PayPal payments? Or as I said in my support ticket, my PayPal balance was 0. I opted to let it take funds from my bank account associated with the PayPal account. I checked and the money was definitely taken out of the associated bank account. Maybe this combination is taboo for your merchant account. I'd like to get started installing this on my server soon. I do appreciate if you can help by sending a license key my way at the most convenient time for you.

Express Checkout Payment Sent (Unique Transaction ID #9NE34053UW761261B)

Original Transaction
Date Type Status Details Amount
Mar 5, 2014 Payment To iJoomla & JomSocial Completed ... -$99.00 USD

Related Transaction
Date Type Status Details Amount
Mar 5, 2014 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.
Your transfer from your credit card to your PayPal account is complete.
Details $99.00 USD

Business Name:
iJoomla & JomSocial (The recipient of this payment is Verified)
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Total amount:
-$99.00 USD
Fee amount:
$0.00 USD
Net amount:
-$99.00 USD

Item amount:
$99.00 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
1

Date:
Mar 5, 2014
Time:
04:34:57 CST
Status:
Completed

10 years 2 months ago
  • Chris's Avatar
  • Chris
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Hi Marc.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

10 years 1 month ago
  • Ricardo's Avatar
  • Ricardo
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Hi Marc,

We are having these problems since a few weeks ago. Now we assigned to one of our programmers to find what's causing this issue and we hope to fix this soon.

We will consider the info you sent us to do some tests.

Looks like you already downloaded the extension and everything is fine now.

Sorry about the inconvenience.

Best regards,

10 years 1 month ago
  • Marc's Avatar
    Topic Author
  • Marc
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Licenses:
JomSocial Active

Thanks Chris and Ricardo! I got it installed late last night and it works great so far!

Moderators: Piotr Garasiński
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