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How long before I am upgraded?

10 years 2 months ago
  • Kobe W's Avatar
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  • Kobe W
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JomSocial Expired

Hello, last night I contacted billing support to upgrade my account. I had someone from the team respond with details ; email I use for paypal and amount. Not long after I sent the money along with the transaction information.
I then responded letting the support team member know the money was sent. Today I was back online and noticed I was still not sent my information for upgrade. I have made several attempts via support ticket, but no one has responded.

The upgrade is the last thing I need before I set my site live, and really need to have my site live by tonight.

Thanks

10 years 2 months ago
  • Chris's Avatar
  • Chris
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Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

10 years 2 months ago
  • Ricardo's Avatar
  • Ricardo
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Hi Kobe,

The license has been upgraded.

Thanks for your patience.

Best regards,

Moderators: Piotr Garasiński
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