Hi,

I just renewed my subscription and when I got to my account to download the new version of jomsocial it still comes up as
subscription expired 2 days ago.

And only shows a "renew" button.
Can you help?

Regards,
Syed

Hi Syed,

Sorry about the inconvenience. I will help you to solve this issue ASAP.

If you pay with Paypal send me the transaction ID. If you paid with CC send me the latest 4 digits of the CC and I will process the order manually from here.

Best regards,

Hi,

I was able update my jomsocial to the new version but now I cant seem to be able to create new topics in the support forum.
When ever I try to create a new topic it comes with an error.


Regards,
Syed

Hi Syed,

From here I can see the license expired on 02-07-2014 12:32:30 PM. This is the reason you can't access to our support. I think the order wasn't processed. In order to be sure send me the requested info and I will fix everything from here.

Best regards,

Hi,

What information do you require?
this is my order confirmation number 13829.

I have a new subscription running but I cant post anything on the support forum.
Would you be able to help me with this as I require immediate technical support.

Regards,
Syed

Hi Syed,

I replied the ticket you sent us and the problem is solved now.

Please check.