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Double billing - please check and inform

10 years 3 months ago
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JomSocial Expired

Hi,

I just renewed my subscription to Jomsocial Pro, and I was directed to credit card page twice and I mistakenly entered the info, twice. Please check whether I have been billed twice (Order # 13504 and 13505) and if so cancel the last one. Please inform me about the outcome.

Regards,
Amir H.

10 years 3 months ago
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  • Chris
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Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

10 years 3 months ago
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  • Ricardo
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Hi Amir,

Don't worry about this. I found the second transaction and I processed a refund. In following 3 or 4 days you should be able to see the money back on your credit card. If it doesn't happen let me know.

Best regards,

Moderators: Piotr Garasiński
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