I wonder why your team is behaving in this manner, this would be my second time of requesting for refund. I don't want your service anymore. I need my refund as soon as possible. Please don't come up with another excuse this time or come to start explaining things to me. Just refund me as soon as possible.

Hi Shirley,

Thank you for contacting us. I believe your first refund request was made via your ticket (ticket # : 645791632). I have responded to that ticket, explaining about how our refund policy works; we will refund if the product is faulty from our ends. That is why I've checked and requested for you to create a thread in our technical support board to ensure that the reason for your refund request is justified with our refund policy.

Should your refund request justifies with our refund policy, we would be more than happy to process your refund in honouring our policy. Kindly refer to our Refund Policy and let me know if you need any further assistance pertaining to it.