Hi,

I have paid for Jomsocial but I can not download it. Here is my confirmation number 12652.

thank You

Hi there.

I'll pass this question to our billing specialist Justin, and I'm sure he'll reply as soon it's possible.

Hi Leigh,

Thank you for starting a new thread. Would you be kind enough to provide me with your purchase's unique transaction ID? I do need this information in order to locate your purchase in Paypal or Authorized.net (depending on your method of purchase). Once I've located and verified your purchase, I will immediately help you with your issue.

Thank you for your kind patience.

Thanks Justin,

I dont have a unique transaction id, I paid via paypal credit card option. After it said the transaction was succesful it relocated me back to Jomsocial. I then received an email from you guys saying thank you for your order

Sorry Justin,

My partner received the email from Paypal. The number is 3892-2288-0010-2420

Hi Leigh,

Thank you for the information. I've checked, verified your purchase, and have created an order/license for you. You should be able to download your copy of JomSocial by navigating to My Account > My Download page.

Would you be kind enough to check and verify?

Justin your a legend!! I can see the download but it's asking for the support domain. How do you write it if it doesn't have www in front of it. I have tried it with no www but I cant download it.

Justin i worked it out, I was not pressing the update button...

Many Thanks for your help.

Sorry for hijacking the other threads I don't know how forums work yet but learning fast.

I guess you can now close this thread.
Thank You

Hi Leigh,

Thank you for your response. I was a bit panicky when I've read your previous thread but was relieved to know that you didn't press the 'update' button. :)

No apology needed, it's nothing serious actually. I'm super glad that you've finally managed to obtain your copy of JomSocial. This thread shall be closed. Should you have any other inquiries, please do not hesitate to start a new thread again.

I guess it's still not to late to wish you a Merry Christmas and Happy New Year! :)