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I have pay the price to buy it already, then how can I download jomsocial

10 years 3 months ago
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JomSocial Expired

I have pay the price to buy it already, then how can I download jomsocial?
Or I should wait for your team to activate my account?
I have receive the confirmation email already.

When I click my download or my order, the website also forward me to pricing.

10 years 3 months ago
Licenses:
JomSocial Expired

Aplus510 I am the same....

I can't download as there is no link in downloads, do you have the same issue no link??

I paid via paypal credit card, maybe its an issue with the digistore account.

It says that they have support hours 24/7 Monday to Friday so they should reply soon one would think.

10 years 3 months ago
  • Chris's Avatar
  • Chris
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hi guys.

I'll pass this question to our billing specialist Justin, and I'm sure he'll reply as soon it's possible.

10 years 3 months ago
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  • Justin
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Hi there,

Thank you for your inquiry. Before I can proceed, I need to check on your purchase and ensure that everything went on smoothly. Would you be kind enough to share with me your purchase's unique transaction ID? I'll check on your purchase and solve your issue for you once I've obtained them.

Thank you and I apologize for the hassle.

10 years 3 months ago
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  • Justin
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Hi Leigh,

Thank you for your response. Should you have the same problem/issue, please start a thread so that it would be easier for us to manage our forum. Posting your issue/problem in another person's thread would makes it hard for us to track down any pending/solve cases.

Do start a new thread and I'll assist you as soon as possible. Thank you! :)

10 years 3 months ago
Licenses:
JomSocial Expired

This is my transaction ID on 26-Dec-2013 22:08:33 MST
5806533173

10 years 3 months ago
  • Justin's Avatar
  • Justin
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Hi there,

Thank you for the information. I've helped you to fix your issue and you should be able to download your copy of JomSocial by logging in and navigate to My Account > My Downloads.

Would you be kind enough to check and verify?

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