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Cant upgrade ad agency pro

8 years 2 months ago
  • Manuel's Avatar
    Topic Author
  • Manuel
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 1
Licenses:
JomSocial Active Publisher Expired AdAgency Expired iSEO Active Socialize Expired

Hi, I have just bought another year of support and upgrades and I am trying to upgrade the plugin via iJoomla installer (as allways), but this time it says that my license is invalid. I have tried adding the license number in the input but all I get is a white screen, and nothing else.
Can anyone help me?
Thanks for your time

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8 years 2 months ago
Licenses:

Hi, Manuel.

Please, use Joomla! installer and install Ad Agency on top of existing one.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 2 months ago
  • Manuel's Avatar
    Topic Author
  • Manuel
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 1
Licenses:
JomSocial Active Publisher Expired AdAgency Expired iSEO Active Socialize Expired

If I install a new one, Iits there a possibility of losing my config in the old one, and the ads?. I have a lot of ads and work made there, and dont want to lose that..

8 years 2 months ago
Licenses:

Hi, Manuel.

Do a safe copy to be 100% sure (using e.g Akeeba backup).
This will be considered as upgrade - not new install ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Manuel
8 years 2 months ago
  • Manuel's Avatar
    Topic Author
  • Manuel
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 1
Licenses:
JomSocial Active Publisher Expired AdAgency Expired iSEO Active Socialize Expired

Perfect, It has worked perfectly. Thanks for your help.

Moderators: Piotr Garasiński
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