Does anyone else have users complaining that they need to log into their community twice to get access? I'm not really experiencing it myself, so wondering if it is a random thing?

Siniša Krišan Removed 9 years ago
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Gavin Didn't post it on support forum as I didn't think it was a js issue. Turns out that when people were going to mysite.net and press login, they get redirected to www.mysite.net which some browsers seem to assume them to be different. I had to change the dns settings at my domain registrar to do the redirect at dns level. I think that will fix things 9 years ago
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Gregory O'Connor Gavin, I used your fix posted in the support forum for the photo upload fault message and it worked , Thanks. But later in the day a user was unable to upload a image. I noticed that she logged into www. mysite and the error popped up. JS support forum lacks the usability and proper attitude to help with these issues. I see that you found a fix. I think there is a line you can add to... Show more 8 years ago
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Gregory O'Connor I found the code to force www.mysite.com to direct and display naked mysite.com. I use hostgator vps and it worked I did not find the .htaccess file in the root, as the artice stated, it was sitting in the public_html folder. if you use c-panel make sure to tick 'show hidden folders ' before you open the file browser. here is the how to article www.inmotionhosting.com/support/website/htaccess/f… .
8 years ago
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Gavin I found an option in the Admin Tools extention =) 8 years ago
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Gregory O'Connor can you describe where you found the option? I ant find a tools option in the admin of my site? 8 years ago
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