All I can say is that the authors are very generous; I purchased the growl package and could not find the download ID in any email; I emailed support and within 2 hours (i wasn't timing but it was that quick, maybe quicker) they replied. I was pretty sure that it was due to my inexperience that I couldn't find the download ID, however, my package was upgraded to the roar package so I can only assume that it wasn't my fault and by way of compensation, they upgraded me. Makes a really nice change for a dev to not argue over silly things and do something like that. Definitely a 5 star from me and I would definitely recommend them!!! PS: The templates are sweet! flexible!!