1. Can I request for a refund on my renewal *of my subscription*?
No, refunds are not offered for renewal of subscriptions.

2. What happens after my support subscription expires?
Once subscription expires, customers will no longer have access to the download page and support service. This means that you will not be to download latest or past updates, and request for support.

To be able to download latest & past updates, and request for support, you are required to have a valid and active subscription of JomSocial.

3. Should my support subscription expires, can I download the JomSocial version *available before my expiration date*?
Download ability is only available for valid and active subscribers. When your subscription expires, you will no longer be able to download any packages from JomSocial.

4. How does refund *work* for the JomSocial $1 Trial program?
Refund will only be entertained within 30-days of your $1 trial period. You will no longer able to request for refund after the 30-days trial. This means we will not issue any refunds after the second subscription charge of $148 is charged on the purchase.

 

5. What is the difference between "Upgrade" and "Renew"?

"Upgrade" refers to the upgrading of the JomSocial version; from JomSocial Standard to JomSocial Professional or from JomSocial Professional to JomSocial Unlimited Developer's Access.

"Renew" refers to the extension of the support subscription. The renewal prices extends the support subscription for 6 months.

"Upgrade" DOES NOT "renew" the support subscription.