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IOS Menu Selection Issue

11 years 4 months ago
  • Pat's Avatar
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  • Pat
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JomSocial Active Socialize Expired

Hi There - I've run into a problem with the Socialize front end from IOS. If heading on the main menu for the template has sub-menu items, selecting the top level menu item will not present the sub menu items or activate the top level menu item.

I've tried different drop down triggers, sub-menu display an navigation options, and have the latest T2 Framework but have not found a combination that works. Thanks!

11 years 4 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Pat,
I am here seeing the main menu is working fine.
When the sub menu is selected then the top level menu is highlighted as current.
Is it you are asking? If not then please come up with some screenshot.
Thanks

11 years 4 months ago
  • Pat's Avatar
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  • Pat
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JomSocial Active Socialize Expired

Hi Asraf - Here is a screen shot that shows what happens after I select a menu with sub items from my ipad, which is not much.

Attachments:
11 years 4 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Pat,
as i am seeing the site https://www.diigo.com/item/image/4dws8/8skn
please confirm us with exact url you are trying to.
Thanks

11 years 4 months ago
  • Pat's Avatar
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  • Pat
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JomSocial Active Socialize Expired

Hi Asraf - The link is marinsummertheater.org/index.php/backstage-home . The link you are looking at is not the socialize template. Sorry for not supplying that earlier.

11 years 4 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Pat,
Ya I am now at right place and am a bit in dark.
I found there exact as like as at our demo version.
Please express your need with red marked with the screenshot.
Thanks

11 years 4 months ago
  • Pat's Avatar
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  • Pat
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  • Posts: 142
  • Thank you received: 3
Licenses:
JomSocial Active Socialize Expired

Hi Asraf - I've attached an image. When I login into the Backstage page (Socialize) using and IOS device and I click on any menu item that has a submenu (like my stuff), nothing happens.

Attachments:
11 years 4 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Pat,
We have noticed that problem.
So far it works by double clicking here.
But I have informed to our experts. Once we get response, I will let you know.
Thanks

11 years 4 months ago
  • Pat's Avatar
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  • Pat
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  • Posts: 142
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Licenses:
JomSocial Active Socialize Expired

Thanks. I hope they have an answer soon. The site is already live and I'm getting user complaints. I was hoping that given the price (I've never paid that much for a template before) and it was from us guys that there would not be problems like this.

11 years 4 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired
11 years 4 months ago
  • Pat's Avatar
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  • Pat
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  • Posts: 142
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Licenses:
JomSocial Active Socialize Expired

Thanks. Any update on this?

11 years 4 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Pat,
We are working on this issue.
Once we get the solution, I will let you know asap.
Thanks

11 years 4 months ago
  • Pat's Avatar
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  • Pat
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  • Posts: 142
  • Thank you received: 3
Licenses:
JomSocial Active Socialize Expired

Just to let you know, I've updated the site with the latest Socialize template and IOS are still unable to activate menus that have submenu options.

11 years 4 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Pat,
Sorry for the delay.
I have tried again with the access credentials but didn't work.
Have you find your solution with yourself?
If not then let me know.
Thanks

Moderators: Piotr Garasiński
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