Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
This is quite strange. There is one super user blabberbuzz which when login to front end of site and try to access various tabs on profile page, tabs stop working.
I accesses front end of site using two other credentials and both of them are working.
Please look into this issue.
Thank you for contacting us.
I assign our developer to investigate this issue further.
He'll contact you ASAP.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Sorry for delay. I had already provided you backend access. Username is comprised of two words. Swap their location for getting correct username. Rest login details are correct.
I found some javacrript issue:
- at jomsocial profile page the sharebox not loaded. you need to disabling all Regular Labs plugins
- and the bootstrap.js still loaded, I cannot find it from where that bootstrap loader triggered. the tabs issue seem from bootstrap.js that js should not there.
please provide me FTP access detail for this issue.
I checked on demo site of jomsocial and one instance of bootstrap.js is also there.
one more thing--- when I login first time, links on profile page did not work. But when I login 2nd or 3rd time.. they start working.