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registration is not working

9 years 2 months ago
  • Rene's Avatar
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Hello Michal,

Your access should be OK now. Can you confirm ?

9 years 2 months ago
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HI, Rene.

It was tested by 4 other support members with the same result - backend access is blocked by Admin Tools.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 2 months ago
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Should be working now. Can you confirm ?

9 years 2 months ago
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Admin tools has been disable. Should be OK now.

9 years 2 months ago
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HI, Rene.

I confirm that I have access now.
But I was unable to find the fault.
I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 2 months ago
  • Dimas's Avatar
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Hi Rene,

You are using old Jomsocial version, please you upgrade to the latest version first 4.1.6

thank you!

9 years 2 months ago
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The version we are using is 4.1.6 (see screen capture). I don't understand why you say that we have an old version.

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9 years 2 months ago
  • Dimas's Avatar
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Hi Rene,

Sorry my bad, seems I saw another site admin page..

anyway, I need your FTP access, can you provide it please?

thank you!

9 years 2 months ago
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Hello,

Here is the information (FTP):
REMOVED

Thanks !

9 years 2 months ago
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Hi Rene,

The FTP is not working, its failed to retrive the folders :

Status:      	Retrieving directory listing...
Command:	PWD
Response: 	257 "/" is your current location
Command:	TYPE I
Response: 	200 TYPE is now 8-bit binary
Command:	PORT 192,168,1,5,205,173
Response: 	200-FXP transfer: from 61.94.142.76 to 192.168.1.5
Response: 	200 PORT command successful
Command:	MLSD
Response: 	425 Could not open data connection to port 52653: Connection timed out
Error:        	Failed to retrieve directory listing

note : I moved your FTP account to the private section on the first post

9 years 2 months ago
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Here is the new login informations:

FTP Server: ftp.lorettains.com
Login: gtrdxtt
Password: 6KmfZpHGNB

remote path :
domains/lorettains.com/public_html

9 years 2 months ago
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Hi Rene,

I still have the probleme with my FTP connection, seems you set the special setting for TLS FTP configuration? for making it fast, would you mind provide me cPanel access, please?

thank you!

9 years 2 months ago
  • Rene's Avatar
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CPANEL :

Once your domain resolves, you will be able to follow this link:

9 years 2 months ago
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Hi.

you need to turn off J-BusinessDirectory Url Translator plugin.
that plugin not compatible with jomsocial.

Regards

Moderators: Piotr Garasiński
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