There seems to be an issue when a user tries to register on our website:

www.allotment.uk.com

Something is slowing down the process to the point that it timesout. I have discusse this with the host, and they have a limit of 45s before timeout occurs. I have updated to the latest version and I'm not sure how to fix this. At the moment nobody can register on our site.

Help would be much appreciated.

Thanks

Hi Phyl,

I suggest you to ask the error detail with your hosting support "Something went wrong with the site caching!"
maybe your site using CDN or cloud flare? you can try to disable it.

if your hosting don't have clue about this error, I need your:
- administrator access detail (as super user)
- ftp
- phpmyadmin/cpanel

I need that for debugging purpose.

FYI: put any credential information at site info form, by editing your first post at this topic.

Regards,
Albert

Hi Albertus, this was the responce from the host. They suggested that the script behind the registration form is causing me to hit the mysql limit, but not sure wht this would be the case. They said:

"I will advise you to optimize your database or the php script responsible for the registration form
That way you can lower the mysql run time.
And you will get below the limit."

Any suggestions/ advice?

Thanks again

Hi Phyl,

please provide me cpanel access detail by editing your first post at this topic. put it at Site Info form.
I need to inspect the database.

Regards,
Albert

Hi Albert, first post has been updated with details.
Thanks for your help
Phyl

Hi Phyl,

I have a look at your cpanel, and I found joomla SuperCacher is enabled for your site. please try to disable it. and let see what happen for registration process.

I can't changing any configuration at your server. because i'm afraid for any mistake.

Regards,
Albert

Hi Albert. I have turned off the Supercacher, but it has not made a difference to the registration.

The 504 still occurs.

Any other suggestions?
Thanks
Phyl

Hi Phyl,

please make sure the administrator access detail is valid. because I cant sign in.
sorry for this inconvenience.

after I can access administrator page, I think i can tackle this issue.

Regards,
Albert

Hi Albert, apologies, details have been updated.
Thanks
Phyl

Hi Phly

if I disabling plugin System - K2, at registration process I will get this error message not 504 any more.
Fatal error: Class 'K2Table' not found in /home/allotmen/public_html/administrator/components/com_k2/tables/k2user.php on line 14

there is something wrong with K2 component. please try to disable it or re-install it with newest version.

Regards,
Albert

Hi Albert, I have updated to the latest version of K2, However I guess that error is the result of a k2/jomsocial integration plugin that is also active. If I disable this and also System-k2 plugin, I don't get the error above, but I do still get a 504 timeout.

Hi Phyl,

I think I need download your site by using Akeeba Backup. I will make local copy, that more safe for me to debugging this issue.
I need your permission.

Regards,
Albert

Hi Albert, yes please go ahead.

Many thanks for your help.

Hi Phyl,

I downloading your site. please give me time for this issue.

Regards,
Albert