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Dashboard not working well

10 years 7 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY:
Hi guys i have a problem with my jomsocial dashboard. Is not showing the stats in the map and between man and woman.

STEPS TO REPLICATE:
1
2
3
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5
RESULT
EXPECTED RESULT
BROWSER

10 years 7 months ago
Licenses:

HI, Jonathan.

It shows gender stats: i.imgur.com/joGeH4Z.png
I need access to your database.
Please, edit your first post and provide access to PHPmyAdmin.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Active

I sent you a private message with the access

10 years 7 months ago
Licenses:

Hi, Jonathan.

I answered.
They don't work.
You should edit your first post here - not sending PM :)
Informations about your site should be posted in credential box in the thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Active

Yes sorry i changes the info here to access.

10 years 7 months ago
Licenses:

HI, Jonathan.

SU credentials are fine.... I'm asking for PHPmyASmin credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Active

I added the phpmyadmin credentials to my info

10 years 7 months ago
Licenses:

Hi, Jonathan.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Jonathan,

You are using old jomsocial version 4.1.4, please you upgrade it first to 4.1.6, and I will inspect this further.

thank you

10 years 7 months ago
Licenses:
JomSocial Active

i don't know if someone touched something but i have this error when i tried to ee the plugin section.

Error

Unknown column 'a.id' in 'where clause' SQL=SELECT COUNT(*) FROM `qe0a5_extensions` AS a LEFT JOIN qe0a5_users AS uc ON uc.id=a.checked_out LEFT JOIN qe0a5_viewlevels AS ag ON ag.id = a.access WHERE `type` = 'plugin' AND (a.enabled IN (0, 1)) AND a.state >= 0 AND a.id != 2981 Unknown column 'a.id' in 'where clause' SQL=SELECT a.extension_id , a.name, a.element, a.folder, a.checked_out, a.checked_out_time, a.enabled, a.access, a.ordering,uc.name AS editor,ag.title AS access_level FROM `qe0a5_extensions` AS a LEFT JOIN qe0a5_users AS uc ON uc.id=a.checked_out LEFT JOIN qe0a5_viewlevels AS ag ON ag.id = a.access WHERE `type` = 'plugin' AND (a.enabled IN (0, 1)) AND a.state >= 0 AND a.id != 2981 ORDER BY `folder` asc,a.ordering ASC LIMIT 0, 20 Unknown column 'a.id' in 'where clause' SQL=SELECT COUNT(*) FROM `qe0a5_extensions` AS a LEFT JOIN qe0a5_users AS uc ON uc.id=a.checked_out LEFT JOIN qe0a5_viewlevels AS ag ON ag.id = a.access WHERE `type` = 'plugin' AND (a.enabled IN (0, 1)) AND a.state >= 0 AND a.id != 2981

i don't know if you can help me with this...

10 years 7 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

We ddint touch anything, also that error is not coming from Jomsocial code.

back to your issue, I need to upgrade your jomsocial first to the latest version

10 years 7 months ago
Licenses:
JomSocial Active

Now the Joomla and the Jomsocial are updated to the last version.

-Can you check if i can run PHP 7 with this last version.
.

10 years 7 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Jonathan,

Yes we most support with php7 and Joomla 3.5 as well.

but well, I still dont see phpmyadmin access on your site, I only can see FTP access.

thank you!

10 years 7 months ago
Licenses:
JomSocial Active

Sorry, now the access info to the mysql is added to my info.

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