Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

'Invite Group Members' doesn't load all of group members

9 years 7 months ago
Licenses:

Hi, Susan.

Thank you, passed credentials to our developer.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Susan
9 years 7 months ago
Licenses:

Hi, Susan.

Developer wrote:

I tried to debug with the details given, my ip got blocked everytime i make changes to the file via eXtplorer. I used my vpn and it does the same thing. any ftp that i can use to access the folders directly?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Susan's Avatar
    Topic Author
  • Susan
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Hi,

We can't see a problem with logging in with the details we gave you as we just checked them. You should be able to use a standard ftp client.

Please can we have the IP addresses used, so our developer can look in the log to see what happened?

Thanks a lot

9 years 7 months ago
Licenses:

Hi, Susan.

You didn't provided FTP credentials. Alex used Explorer...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Susan's Avatar
    Topic Author
  • Susan
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Ok now it is all there! Thanks

9 years 7 months ago
  • Susan's Avatar
    Topic Author
  • Susan
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Hi

We have tested this again. If you choose 'invite all group members automatically' I think the ones that do get invited are the members on the first page of the group members list.

Thanks a lot

9 years 7 months ago
Licenses:

Hi, Susan.

Alex tested it on your site and all of them are displayed.
So only issue now is that not all of them are invited when clicking "Invite group members" during group event creation?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Susan's Avatar
    Topic Author
  • Susan
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Michal,

Nothing has been changed since you confirmed these bugs. So event if Alex didn't find it in a test event it doesn't mean the problem can have gone away!! So these are still live bugs.....maybe they don't occur for every event? But they were a major issue so they won't just get better on their own!

Also, this problem is still occurring on our live site which is exactly the same as the dev site. (ie not everyone in the group is even loading into the modal. You confirmed that before, and we haven't changed anything). It is easy to think everyone is there unless you check all the names very carefully.

So - this is the problem:
- not all group members are displayed on user list in invite modal window
- checking "Invite all group members" option in group event creation form doesn't send email invitations to all members
- for some events not all members get label "Invited" on the list, even when an email is created for them

[By the way, In an earlier reply you said "No, there is no limitation in code... please, check how you set default pagination in Joomla! Global settings.". Why should pagination be affecting the modal window? If I set up an event (non-group event) and open 'Invite Friends' then I can scroll 200 friends. Group event modal window should behave in the same way. What did you mean?]

Thanks a lot

9 years 7 months ago
Licenses:

Hi, Susan.

I guess that 2 and 3 issues are related.

I talked with Alex, he said that he applied patch to your dev site and now all group members are displayed in modal window.
You can't confirm that?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 6 months ago
  • Susan's Avatar
    Topic Author
  • Susan
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

I have just written a message about the dev site by editing my first post - please can you reload the patch, as we had to rebuild the dev site?

is this patch tackling all 3 issues?

If the patch works our developer would like a list of code changes, so he can make the change in the live site himself.

Thanks very much

9 years 6 months ago
Licenses:

Hi, Susan.

Yes, it should. And we'll release a hot fix probably this week anyway.
Please, ask your developer to use diff tool to locate changes.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 6 months ago
  • Susan's Avatar
    Topic Author
  • Susan
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Any news on the hot fix - we need this, as group events are really problematic. Please can you remind the developer? Thanks a lot!

9 years 6 months ago
Licenses:

Hi, Susan.

Patch should be included in 4.1.1.
Did you tried it?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 6 months ago
  • Susan's Avatar
    Topic Author
  • Susan
  • Offline
  • Fresh Boarder
  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

No, we are not using 4.1 yet. Some extensions we use are not ready for the new Jomsocial version, so we can't upgrade yet.

So please can we have the patch to put into 4.0.9.

Thank you

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW